Privacy Policy

At Fish Translation Enterprise, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use and safeguard your personal information when you visit our website or use our services, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number and any other information you provide when contacting us or using our services.
  • Payment Information: Information necessary to process payments for our services, such as credit card details or bank account information.
  • Service-Related Information: Information related to the language services you request, including translation documents, writing samples or audio/video recordings.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Respond to your enquiries and requests.
  • Process payments for our services.
  • Fulfil our legal obligations and enforce our terms of service.

3. Disclosure of Your Information

We do not sell, trade or otherwise transfer your personal information to outside parties, except as required by law or to trusted third parties who assist us in operating our website and conducting our business.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request the correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent at any time, where applicable.

7. Changes to Our Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

8. Governing Law and Compliance

In the event of any disputes arising from or relating to the use of our services, we will adhere to the laws, rules and regulations of Malaysia, including the Personal Data Protection Act 2010 (PDPA), where our operations are based. We will make every effort to resolve any disputes amicably and in accordance with Malaysian law. Kindly note that any disputes arising out of or relating to these terms or your use of our services will be resolved in the courts of Malaysia.

9. Contact Us

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Fish Translation Enterprise
Email: info@translation.my

By using our website and services, you consent to the terms of this Privacy Notice.

Fish Translation PLT

202404002833 (LLP0040335-LGN)
Registered with Ministry of Finance

T: +6016 804 1280
E: info@translation.my

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