At Fish Translation PLT, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use and safeguard your personal information when you visit our website or use our services, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number and any other information you provide when contacting us or using our services.
• Payment Information: Information necessary to process payments for our services, such as credit card details or bank account information.
• Service-Related Information: Information related to the language services you request, including translation documents, writing samples or audio/video recordings.
• Marketing Communication Consent: By providing your email address, you consent to receiving marketing emails, newsletters and other promotional communications from us. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe that a child has provided us with personal information, please contact us at info@translation.my.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Respond to your enquiries and requests.
• Process payments for our services.
• Fulfil our legal obligations and enforce our terms of service.

3. Disclosure of Your Information

We do not sell, trade or otherwise transfer your personal information to outside parties, except as required by law or to trusted third parties who assist us in operating our website and conducting our business.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

6. Cookies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyse website performance and improve our services. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Performance and Analytics Cookies: These cookies help us analyse website traffic and performance to enhance our services.
• Functional Cookies: These cookies allow us to remember your preferences, such as language settings or display options.
• Third-Party Cookies: These cookies may be set by third-party services integrated into our website, such as analytics tools or embedded content providers.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent at any time, where applicable.

8. Amendment to Privacy Notice

We reserve the right to update this Privacy Notice from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Continued use of our website or services after changes constitutes your acceptance of the revised terms.

9. Governing Law and Compliance

In the event of any disputes arising from or relating to the use of our services, we will adhere to the laws, rules and regulations of Malaysia, including the Personal Data Protection Act 2010 (PDPA), where our operations are based. We will make every effort to resolve any disputes amicably and in accordance with Malaysian law. Kindly note that any disputes arising out of or relating to these terms or your use of our services will be resolved in the courts of Malaysia.

10. Severability

If any provision of this Privacy Notice is found to be invalid, illegal or unenforceable for any reason, the remaining provisions shall not be affected and will continue to be valid and enforceable to the fullest extent permitted by law.

11. Language and Precedence

This Privacy Notice is provided in English. In case of any discrepancies between the English version and any translated version, the English version shall prevail.

12. Contact Us

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Fish Translation PLT
Email: info@translation.my

By using our website and services, you consent to the terms of this Privacy Notice.